Personal Cooling Products

If you have any queries about Koolabanda personal cooling products, we are happy to answer your questions.

For enquiries relating to shipping, terms and conditions and our privacy policy, the details are on the relevant pages in our online shop.

For all other enquiries about any of our cooling products you may find the answer you need in our short FAQ section below.  However if you don’t find what you are looking for, we will be pleased to reply to you in person; simply send us an email or give us a call.

Sales Enquiries: sales@koolabanda.com
General Enquiries: info@koolabanda.com
Telephone: (within UK) 01821 640844 (from overseas) +44 1821 640844
Mobile: (within UK) 07970 199223 (from overseas) +44 7970 199223

Kool Questions

Are the materials used colour-fast?
Can the gel leak out?
Will I always have water trickling down my neck?
How many times can I ‘recycle’ the cooling scarf?
Will it damage the gel if I freeze it?
Can I cover it with a different material?
Can I put it into a washing machine?
What if my dog/cat/pet gerbil chews it?

Are the materials used colour-fast?
Yes. We have carefully chosen colour-fast fabric for all of our personal cooling products. In normal use, as long as clean water is used to activate the gel, neither the Koolabanda nor Koolawrista will stain your skin or your clothing.

Can the gel leak out?
No. The inner lining of the Koolabanda is specially designed to allow water in, but not allow the cooling gel out, even when you spread the gel along the band with your fingers.

Will I have water trickling down my neck?
There will be some free surface water on the scarf immediately after soaking. However this quickly evaporates, leaving the band only slightly damp to the touch. You will certainly not have water trickling down your neck with any of our personal cooling items in normal use.

How many times can I ‘recycle’ the cooling scarf before it stops working?
The properties of the active agent in our cooling products do not age with use and can be cycled between the crystalline and gel phases indefinitely.

Can I freeze the scarf?
No, you should not freeze the scarf - cold water or refrigeration is sufficient to enable the gel to work.

Can I cover the cooling scarf with a different material?
We make our products in a range of colours, but if you prefer another colour (perhaps to match your team for example), please contact us.

Can I put the Koolabanda into a washing machine?
No, do not machine wash.  It is best to hand wash the Koolabanda scarves and wristbands when necessary: simply use soap or a mild detergent and rinse well in clean water.

What if my dog/cat/pet gerbil chews it?
The active ingredient of our personal cooling products is non-toxic material. However, we recommend that you keep your Koolabanda scarf out of the reach of children and pets.